Archive for LeadChangeGroup SmartBlogs

CEO’s are normally quick to hop on ideas, products, services, etc., that can and do yield favorable economic results. Yet, despite encouraging statistics showing its beneficial bottom line impacts, there has been little movement in most organizations to include diversity and inclusion as a strategic business priority.

A Harvard Business Review analysis of top-performing CEOs found a mere 5% of CEO’s whose organizations excel at both year over year financial performance and social and environmental dimensions.[…] Continue Reading »

Do your people love your meetings?

Hint: if you’re not sure, the answer is “no.” You’ll know people love a meeting when they say something like, “Wow, this was a really great meeting!”

If you’re rolling your eyes and think that your team would never say such a thing, read on. It is possible to hold meetings that people love to attend, but it does require you to shift your meeting-mindset and use a few practical tools.[…] Continue Reading »

You cannot have a best-in-class call center without a rock star director.

This may sound extreme, but I assure you it isn’t. I’ve seen centers with solid potential downsized and closed far to often when they could have been salvaged with better leadership. I’ve also seen the amazing turnarounds happen in just a few months when the only dynamic that changed was the leader.[…] Continue Reading »

Accountability in leadership is not a new mindset, as many books and schools over the years have presented. From J. Paul Getty to Rudy Giuliani, leaders of all backgrounds and intentions have attempted to define the subject.

Yet for the many thoughts presented there has been a drift from self-accountability to accountability throughout the entire organization. Over the past couple of decades, a shift has occurred which has made accountability a negative and fearful concept.[…] Continue Reading »

Chances are you’re over-thinking your millennial engagement strategy.

What’s really changed

I have this vivid memory of being the youngest and lowest-ranking person in a meeting about employee engagement. We had brought in the big guns to teach us about relating to Gen Xers. I listened to the talk about “this generation” with partial amusement, but mostly disbelief.[…] Continue Reading »