Archive for LeadChangeGroup SmartBlogs
Consider this situation: two women are losing their father to cancer. For Eloise, the journey is terrifying and overwhelming. Her life is so busy, packed with the demands of her job and the challenge of raising three children. She does her best to care for him but she finds it difficult to talk about what is happening inside her.[…] Continue Reading »
Lisa was super-friendly and always eager to serve me. She was one of the main reasons I parked my car every week at the off-airport parking facility where she worked. Arriving at Acme Executive Parking, I would pull into the facility and Lisa would be the driver who always rode with me to the terminal. After I got out and retrieved my luggage, she would give me a ticket and then drive my slick-looking sports car back to the lot to park.[…] Continue Reading »
Accountability became a management fad in the early 2000s. Unfortunately, in most organizations, accountability has become a hollow and empty slogan that evokes cynicism and sarcasm. People often wave the “A” word around when they want others to get things done or, more commonly, when they are frustrated with others for not getting things done.
The intention behind the concept of accountability has always been to create an environment that allows people to be clear and honest about what they will deliver, rise above challenging circumstances to overcome obstacles, and substitute excuses with relentless action that achieves great results.[…] Continue Reading »
In my latest book. I describe Hidden Leaders as the people in companies that provide a powerful leadership presence despite the fact that their title or position provides them little to no authority. In fact. the topic I’ve received the most feedback on from the book is the importance of leading through relationships.
To the naked eye, it may seem they are simply able to get things done.[…] Continue Reading »
Catch them doing something right.
In today’s busy work environment, we’re all wearing multiple hats and moving at the speed of sound. It’s easy to get caught up in the web of customer demands, staff workload and the drama that occurs when things go wrong. Deadlines missed, customer complaints, quality of work issues… it seems commonplace to follow-up on an issue when something goes wrong with an employee, but how often do we catch our people doing something, right?[…] Continue Reading »