Archive for JulieWinkleGiulioni SmartBlogs
How much does your organization spend each year to hire, train, support and bring together the right team? How much time is invested in off-sites, ropes courses, style profiles, and other events designed to build team cohesion and results? How happy are you with the outcome?
Most organizations invest heavily in activities designed to build teams and support the results they are capable of delivering.[…] Continue Reading »
Sandra described the past week of headaches associated with a systems conversion that took place in the call center in which she works as a customer service representative. She outlined the many hiccups and problems they encountered, the way data dropped out of fields and calls were habitually misdirected.[…] Continue Reading »
Andy (a leader I met last week) was very disappointed. One of his employees had missed another deadline, making him and his whole team look bad with a high-profile client. Andy had learned that feedback was most valuable when shared in a timely manner, and he knew that he needed to start documenting performance. So he stopped what he was doing to have a conversation with the employee.[…] Continue Reading »
Failure is getting considerable attention in leadership and management circles these days. Articles, books, and keynote speeches preach the value of mistakes and learning from failure. The current dialogue begins once the mistake or failure occurs and addresses how to leverage it for maximum return. But before any of this is possible, the employee must first take a risk.[…] Continue Reading »
Are you looking for a skill that’s always in style, goes with anything and makes a bold statement wherever it goes? Look no further; simply consider curiosity.
Depending upon whom you ask, curiosity is defined as a competency, skill, quality, or emotion. It’s the capacity to demonstrate keen interest, an inquisitiveness spirit, an eager drive to understand, and an appetite for experimentation.[…] Continue Reading »